Always owner-escalation only
CancellationRefundDamageThreatEmergencySerious complaintUnknown answerSpending over limit
Trailwise never makes refunds, cancellations, or promises outside owner rules.
Safety boundaries
Trailwise proposes. Owners decide.
Safe operations begin with verified facts and narrow permissions. This MVP is intentionally draft-first and does not send messages, access booking channels, or perform provider work.
Operational limits
Physical cleaning, repairs, inspections, supplies, and emergency callouts are handled by local providers and paid separately by the owner. Trailwise may organize approved work, but does not perform field services or collect booking-platform passwords.